Returns & Exchanges
We want you to love your Ooni experience, which is why we offer a 60-day return policy for all products purchased directly from our store. If you are not completely satisfied with your oven or accessories, we are here to help you make it right.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Attach the Shipping Label
Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your box.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing